We believe in being transparent about how LegaeHub works and how we handle your information.
LegaeHub ("we", "us", "our") is a South African online platform that connects people who need local services with verified service providers in their area. Our platform is accessible via our website and as a Progressive Web App (PWA) installable on mobile devices.
LegaeHub is operated as a South African business and is therefore subject to the Protection of Personal Information Act, 4 of 2013 (POPIA), which governs how we collect, use, store, and protect your personal information.
For any privacy-related matters, you can contact our Information Officer at the details provided in Section 10 of this policy.
We only collect information that is necessary to provide the LegaeHub service. Here is exactly what we collect and why:
We use the information we collect for the following purposes only:
LegaeHub uses Google Firebase, a platform provided by Google LLC, to store and manage data. Firebase services we use include:
Firebase data is stored on Google's secure servers. Google Firebase complies with GDPR (European data protection law), which provides a high standard of data protection that also benefits our South African users under POPIA.
Some data is also stored locally on your device using your browser's localStorage. This includes your preferences, bookmarked providers, search history, and app settings. This data never leaves your device unless you are logged in and syncing your profile.
We share your information only in the following limited circumstances:
All third-party providers are bound by data processing agreements and are not permitted to use your data for any purpose other than providing services to LegaeHub.
When you submit a service listing, the following information is visible to all users of LegaeHub: your name, service title, description, general location area, price, phone number, and WhatsApp number. You choose what information to include in your listing.
We may disclose your information if required to do so by South African law, court order, or lawful request from a government authority.
Under the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the details in Section 10. We will respond within 30 days of receiving your request.
LegaeHub uses browser localStorage (similar to cookies) to store your preferences and make the app work correctly. We do not use advertising cookies or tracking cookies from third parties.
You can clear all locally stored data at any time by going to Settings → Data → "Clear all data" within the app, or by clearing your browser's storage in your phone's browser settings.
We use Google Analytics to understand how people use LegaeHub. Google Analytics uses cookies to collect anonymised data about page visits and user behaviour. This data does not personally identify you. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
LegaeHub is not intended for use by persons under the age of 18 years. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided personal information to LegaeHub, please contact us immediately at the details in Section 10. We will promptly delete any such information upon verification.
By using LegaeHub, you confirm that you are 18 years of age or older, or that you are using the platform under the supervision of a parent or guardian who has agreed to these terms on your behalf.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:
We encourage you to review this policy periodically. Your continued use of LegaeHub after any changes constitutes your acceptance of the updated policy.
If you do not agree with any changes, you may delete your account and stop using the platform at any time.
If you have any questions about this Privacy Policy, want to exercise your POPIA rights, or need to report a privacy concern, please contact our Information Officer:
We take privacy seriously. Contact us and we'll respond within 30 days.
By accessing or using LegaeHub — whether through our website, Progressive Web App, or any other platform — you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using the platform.
If you do not agree to these Terms, you must not use LegaeHub. Your continued use of the platform after any changes to these Terms constitutes your acceptance of the updated Terms.
These Terms constitute a legally binding agreement between you ("User", "you", "your") and LegaeHub ("we", "us", "our") under South African law.
You must be at least 18 years old to use LegaeHub. By using the platform, you confirm you are 18 or older.
LegaeHub is an online marketplace and directory platform that connects individuals seeking local services ("Service Seekers") with individuals and businesses offering local services ("Service Providers").
LegaeHub acts as a neutral technology platform. We facilitate connections but are not a party to any transaction or service agreement between users. Any contract for services is solely between the Service Seeker and the Service Provider.
You may browse LegaeHub without an account. However, to submit a service listing, message providers, or access certain features, you must create an account.
If you believe your account has been compromised, you must notify us immediately at the contact details in Section 13. We will not be liable for any loss or damage arising from your failure to keep your account secure.
If you sign in using Google, your use of Google's authentication service is also governed by Google's Terms of Service and Privacy Policy. LegaeHub is not responsible for Google's services.
If you list a service on LegaeHub, you agree to the following:
If you use LegaeHub to find services, you agree to the following:
The following conduct is strictly prohibited on LegaeHub and may result in immediate account suspension or termination:
Listing a service on LegaeHub is currently free of charge. We reserve the right to introduce fees in the future, and we will give users reasonable notice before doing so.
We may offer paid "Featured" or "Promoted" listing options in the future. These will be clearly marked as paid promotions.
LegaeHub does not process payments between Service Seekers and Service Providers. All financial transactions are made directly between users, outside of the LegaeHub platform. We are not responsible for any payments made between users.
Any payment disputes are solely between the Service Seeker and Service Provider. LegaeHub has no obligation to mediate or resolve payment disputes between users.
To the maximum extent permitted by South African law, LegaeHub and its operators shall not be liable for:
Nothing in these Terms limits your rights under the Consumer Protection Act, 68 of 2008 (CPA) or any other mandatory South African consumer protection legislation.
All content on LegaeHub that is created by us — including the LegaeHub name, logo, design, code, and platform features — is owned by LegaeHub and protected by South African intellectual property law.
When you submit a service listing, review, photo, or any other content to LegaeHub, you grant us a non-exclusive, royalty-free licence to display, reproduce, and use that content on the LegaeHub platform for the purpose of providing the service. You retain ownership of your content.
You may stop using LegaeHub at any time. You may delete your account and all associated data by contacting us at the details in Section 13. We will process deletion requests within 30 days.
We reserve the right to suspend, restrict, or permanently terminate your access to LegaeHub at any time, with or without notice, if we reasonably believe you have:
In cases of serious violations (fraud, scamming, illegal activity), termination will be immediate and without warning. In less serious cases, we will attempt to notify you and give you an opportunity to remedy the issue.
Upon termination, your listings will be removed from the platform. Your data will be handled in accordance with our Privacy Policy. Sections 8, 9, and 11 of these Terms survive termination.
If you have a dispute with LegaeHub, we ask that you first contact us directly to try to resolve the issue informally. We will make every reasonable effort to address your concern within 30 days.
LegaeHub is not responsible for resolving disputes between Service Seekers and Service Providers. We encourage users to:
To report a user or listing that violates these Terms, use the Report button within the app or contact us at the details in Section 13. We investigate all reports and take appropriate action.
These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa. Any legal proceedings arising from or relating to these Terms shall be subject to the jurisdiction of the South African courts.
Relevant South African legislation that applies to your use of LegaeHub includes:
For any questions about these Terms, to report a violation, or to request account deletion, please contact us:
We're happy to explain anything in plain language. Just reach out.